Return & Exchange

CANCELLATION

1.     Why is my order cancelled by Beacon Pharmacy & Wellness?

We reserve the right to cancel the order if the product is not available for any reason.

2.     What happens if my order is cancelled?

We will notify you if that is the case and return any payment that you have made. A refund will be credited into your account balance. You may use the available account balance in exchange for other item(s) of the equivalent value at the store location only.

3.     Can I cancel my order?

You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by the courier rider.

RETURN, EXCHANGE or REFUND

1.     Can I raise a Return and Exchange Request after receiving the parcel?

We regret to inform you that products sold are not returnable, refundable or exchangeable except under the following conditions:

a.)   If the product delivered was damaged or defective in condition;

b.)   If the product is out of date or expired;

c.)   If the product delivered is different from the product ordered;

d.)   If there is a missing part from the order.

And the product must be unused and in the same condition as when you received it. Only applicable for online purchase via our website.

2.     What are the steps of Return and Exchange?

a.)   You are required to raise a “Request for Return and Exchange” via email at enquiry@beaconpharmacy.com.my  within 3 working days of receiving the product.

a.)   Submit your details as well as your concern accordingly.

b.)   Once our team has received the necessary details, you will then be contacted for further instruction.

c.)   Products for return and exchange shall be returned in their original condition, quantity and packaging as delivered to the customer together with proof of purchase.

d.)   To return your product, you should mail your product to:

Beacon Premier Pharmacy & Wellness Sdn Bhd

No.6-5-0, Sinaran TTDI,

Jalan Tun Mohd Fuad 3

Taman Tun Dr Ismail

60000 Kuala Lumpur

e.)   You will be responsible for paying for your shipping costs for returned products.

f.)    Once your return is received and inspected, we will send you an email to notify you that we have received your returned product and will notify you of the approval or rejection within 7 working days.

3.     What happens after the approval?

Replacement or exchange of same product as per original order will be shipped to you.

4.     What happens if the replacement or exchange product is not available?

Refund to be made and credited back to your account balance. You may use the available account balance in exchange for other item(s) of the equivalent value at the store location only.

5.     In what situation will my returned product get a rejection?

a.)   Claims are not as described by you or one of more conditions under clause 1 not fulfilled after inspection of the returned product;

b.)   The product has been taken out of its original condition;

c.)   Returned products not in the same quantity or packaging;

d.)   We are not liable for any loss or damage to the product before the product is received by us.

e.)   You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging

f.)    Products that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

g.)   Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

6.     Can I walk-in to the outlet to do the return?

Yes, we are happy to assist you but please be reminded to bring along the returned product as per clause 1 and proof of purchase.